Terms and cancellation fees

Payment Terms

Payment: Total amount or only the deposit can be paid after the online order has been completed and sent by bank transfer to the account listed in the email with the order summary or in the contacts.

You can also choose to pay 50% deposit in your order. The remaining amount can be paid either by transfer or in cash on the spot.
Please note: At the guesthouse it is not possible to pay by the credit card.

After payment of the amount or the selected deposit, our confirmation email with the status of the order ( booking ) "Confirmed" is sent.
In the event of a non-payment of an order or a deposit (payment not paid to our account) until the deadline for payment of the deposit in our email with a summary of the order, this booking is canceled automatically and the order status is changed to "Canceled".
Up to the date of payment of the deposit, the room is 100% blocked exactly according to the order. For more information, see our Help and FAQ. Or you can contact us for further questions.

Terms and cancellation fees (valid also when purchasing a voucher)
See also our Help and FAQ.

Cancel fees:
30 and more days before arrival = 25% of the total price of the stay
29 - 14 days before arrival = 50% of the total price of the stay
13 - 6 days before arrival = 75% of the total price of the stay
Up to 4 days before arrival: unfortunately we cannot refund any money.(if the voucher was purchased through an intermediary, the commission will be deducted)

In the case of cancellation of the stay in connection with Covid-19, we do not claim cancellation fees upon submission of the necessary documents of the mentioned facts (ordered quarantine, government restrictions, etc.). The reservation can be moved in this case.

Other conditions:
With the purchase of the stay, the customer agrees with the price list and conditions of the Krosnov Mountain Cottage.
By ordering by pressing the "Order confirmation" button or by checking the "I agree with the conditions" box in our web order form at www.krosnov.cz, the customer (interested party, customer) by order agrees with the conditions of the service provider stated on this page.
If you have any further questions, do not hesitate to contact us.

Thank you for your understanding